Why a kiosk?

Most survey systems gather feedback online or through a code on a customer receipt.

The problem?

The response rate is dismal (around 3 percent of customers)

We knew there had to be a better way – and with ExperienceStream there is.

The kiosk is placed right at your store, capturing feedback while the experience is still fresh in the customer’s mind.

The result:

A response rate of 27 percent – nine times that of survey requests on customer receipts.